Volunteer Warehouse Admin

FareShare Midlands is the region’s largest food redistribution charity, fighting food poverty and hunger by tackling waste.

We source good quality food that is surplus to requirements from the food industry.

An army of volunteers help redistribute this food to around 650 frontline charities and community groups such as school breakfast clubs, community centres and organisations supporting those who are homeless, unemployed, socially isolated and recovering from addiction. These organisations provide affordable shopping, meals and food parcels to around 60,000 people every week.

We also support people through our Employability programmes, enabling them to learn skills and find rewarding work – some for the first time. Hunger is a growing issue in the UK and while there is surplus food that is otherwise going to waste, we believe that this food should be used to feed people first.

Working within our Membership Services team, you will ensure that food stock is allocated in a safe, timely and accurate way to optimise the service provided from each of our warehouses to our community members whilst ensuring excellent customer service with members.

Key duties and responsibilities:

• Maintaining accurate records, including filing and data management.
• Keeping member information up to date on our internal Warehouse Management System.
• Updating and managing schedules using Excel spreadsheets (accuracy and attention to detail essential).
• Communicating with our Community Food Members (charities and community groups) via phone and email.
• Building strong relationships to understand and support members’ individual needs.

Person Specification - Skills, Qualities & Experience:

• Competent in IT literacy.
• Sound numeracy skills.
• Exceptional planning and organising skills, including attention to detail, an ability to prioritise and meet deadlines working with own team.
• Good communication skills, including a good telephone manner, with experience of customer service.
• Ability to multitask, prioritise and manage time effectively, with flexible working including weekends when required.
• A good knowledge of food would be desirable.

Values and behaviours

• A commitment to Equal Opportunities.
• An appreciation of FareShare Midlands’ mission and vision.
• Flexibility of approach and ability to work in a team.